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STUDENT CARE
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Pastoral Care Framework
When students from other countries come to study in Shelton College International,
Singapore, it is important that these students are well informed and safe; a properly cared system is in place to ensure their happiness and welfare at our Student Care Unit.
The Student Care Unit (SCU) has an important responsibility for Students’ welfare. The
Pastoral Care Framework provides a procedure that students can follow if they have
concerns during their course of study at Shelton.
Being the conduit from the students to the school, we are also aware of the importance of
direct feedback to parents overseas and actively work to ensure that parents fully
understand the progress levels and attainment of their son or daughter.
| The roles and responsibilities of the Counselors at SCU include: |
| 1. |
administer the school & social orientation programme for all new students; |
| 2. |
main point of contact for all students, acting as mentor for the older students and as authority figure for the younger students; |
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provide counseling as needed; |
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be the conduit from the students and the school; |
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advisor to the student societies and clubs |
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Undertakes administrative duties. The Counselor will be responsible for administrative roles to manage, develop and implement programmes that support and enhance the well-being of the students |
| 7. |
Handle case management and crisis intervention |
| 8. |
Work closely with the external agencies to develop, plan and implementation campus-wide psychological and out-reach programmes |
| 9. |
Work closely with Hostel Management (Careline International Services Pte Ltd) the well-being of the students staying in the hostel.) |
At SCU, we provide on going care and Student Service Support for our students:-
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| a) |
Orientation |
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International student will be met on day one by our Student Care Executive to
go through the orientation process:- |
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Provide Information and advise to assist adjustment to living and studying in Singapore – School regulations and information; |
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Understand Singapore Laws and safety of students; |
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Understand the culture and teaching methods; |
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Issue Singapore map and understand the transportation system; |
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Issue uniform and access card for security entrance/exit; |
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Given escort tour of the main facilities and key people from each department in the school; academic notice board to gather information regarding school calendar and academic updates; |
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Issue staff contact list; |
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Issue important public helpline |
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Accommodation arrangements; |
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Understanding Pastoral Care Framework |
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Product counseling |
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| b) |
Accommodation |
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Accommodation provided in-campus serves as an important service and support for our students who are away from their parents and their home country. It is a need to provide a safe and convenient location for the students. The hostel in-campus also provides close guardianship to monitor students’ development especially for students below 18 years old. And, for those above 18 years old, it serves as an initial settlement for International students a caring environment and culture adaptation before they are on their own.
SCU supports the boarding school on hostel administration; operations and student matters such as well-being critical incident management, safety, health, discipline and studies. This will include befriending and building rapport with students as well as providing general counseling, plan and organize activities and programs to enrich the student’s boarding experience such as social gatherings and birthday celebrations.
SCU works closely with the Academic Department to ensure the weaker students are provided with the necessary tools to improve the students’ academic performance. The hostilities are supported with Tutorial session. Tutor is being assigned to oversee the self-study session from Sunday to Thursday (7.30pm to 9.30pm) of all levels. A separate tutor has also been assigned to provide teaching assistance to the Year 1 and Year 2 students the 4 types of English Skills (Reading, Writing, Speaking, and Grammar) who have just arrived with weak English knowledge for 6 hours a week from 7.30pm to 9.30pm (Tuesday/Wednesday/Thursday).
Strict curfew hours have also been set to ensure the safety and foster good learning and disciplinary habits of our students. |
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| c) |
Shelton College International Student Organisation (SCISO) |
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An important part of Shelton College International programme is the Community Involvement Programme, or CIP and CCAs or Clubs.
SCISO is formed to serve the students wholeheartedly, to bring out students’ potential and develop them into holistic individuals.
To add value to our students in their leadership skills, under the guidance from SCU, SCISO Members will organize the Community Immersion Programme and voluntary assignment to broaden the students’ horizons and develop a multi-faceted personality. |
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| d) |
Counseling |
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“If a child is to keep his inborn sense of wonder, he needs the companionship of at least one adult who can share it, rediscovering with him the joy, excitement and mystery of the world we live in.”
Rachel Carson
At SCU, we listen, communicate and understand each individual through general counseling and guidance to respective department to meet the needs of the students.
We provide individual and group counseling for students to help them understand and better manage their personal, financial, social, or behavioral problems that may affect their educational situations.
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| e) |
Grievances |
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At SCU, we provide a first point of contact to discuss a student’s grievance and provide information on application of the student Grievance Resolution Process, including information about required time lines, confidentially and privacy.
Students are advised to consult with the staff at SCU to assist with the resolution of their grievance. They may do so at any stage of the grievance process.
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Structure of Pastoral Care Framework
 
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